Fans of Jimmy Buffett are usually a pretty relaxed group...but not on Saturday Night at KeyBank Pavilion where thousands of fans are demanding answers and refunds after a security line mess that left hundreds of ticketed concertgoers stranded outside the venue on Saturday night.
According to the Trib, officials from KeyBank Pavilion and Live Nation (it's owner/operator) went "unreturned" until 6pm on Sunday night. The venue and it's promoter apologized without offering an explanation for the delays:
"During last night's show, some fans experienced longer than normal wait times," Live Nation said in the statement. "We apologize for the inconvenience and frustration this may have caused and will continue working hard to prevent situations like this from happening again in the future. Any fans who experienced delays are encouraged to reach out to Ticketmaster Fan Support."
The Ticketmaster Fan Support Twitter account (@TMfanSupport) reached out to fans complaining via social media and asked for their ticket order numbers.
Fans also can reach Ticketmaster by calling 1-800-653-8000.